Last Minute Electronic Filers Report TurboTax Meltdown
by John Little on 18/04/2007People waiting until the last minute to file is bad. Waiting until the last minute to file your taxes electronically is even worse:
A flood of last-minute income tax returns is swamping the computer servers of a California software company.
Taxpayers filing electronically have had to wait hours for confirmation that their forms have made it to the IRS.A spokesman for Intuit, the company that makes the popular TurboTax and ProSeries tax preparation software, says delays started early Tuesday and got worse as the midnight filing deadline approached.
During peak demand, the company was processing 50 to 60 returns a second.
The latest news form Turbo Tax support is good – sorta:
Update, 6:30am, April 18: Outstanding issues with our servers have been resolved and we are currently processing all customers’ returns and requests for status checks at a normal rate. As we mentioned earlier, we are working with the IRS this morning to ensure that returns will be considered as timely filed even if transmitted to us past midnight.
We encourage customers to continue trying to e-file; if you have been unable to successfully transmit, please try again.
I’ve used TurboTax for a few years but I think I’m done. The web-based version was buggy and some interface changes were really badly implemented. It took me forever to remove some deductions that shouldn’t have been there in the first place and to resolve issues with the Schedule D it created.
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