Video: Vinny Ferrarri Tries to Cancel His AOL Account
by John Little on 22/06/2006Vincent Ferrarri’s attempt to cancel his AOL account continues to burn up the Internet. It may be one of the biggest PR disasters of all time and it couldn’t happen to a better company. Here’s the call…set to music:
And Vinny’s story:
Two weeks ago, Beth was registering for classes, and it forced me to take a look at my expenses and try to trim the fat as much as possible. I cancelled a bunch of extraneous bills and consolidated others. In other words, I did what I needed to do to save a buck. One of many things I needed to cancel was AOL. Frankly, the only reason I kept it was to troubleshoot some of the suits’ AOL installs at work. I hadn’t used it in an eternity, so the time had come. The account was going to be closed.Before I did it, I thought, “Ya know, I’ve heard about the horror stories with cancelling AOL, let’s record this convo.” I hooked up my recorder and made the call. I never expected what I got. Honestly. I knew it was going to be bad. In fact, I was expecting it to be extremely difficult. What I wasn’t expecting, however, was the utter assault I got the second the call started. In the back of my mind, though, I kept thinking “stay polite as long as you can; it’ll make a stronger point.” So I did. I pretty much kept my composure through most of the call.
If every AOL troubleshooting/test account was canceled I think the company would go out of business.
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